Complaints
How to raise a complaint and what happens next.
Raising a complaint
Use the contact form and select 'A complaint', including your order number and what went wrong.
What happens next
We acknowledge complaints, investigate them and respond with an outcome. Complaints involving clinical decisions are reviewed by the responsible pharmacist.
Escalation
If you are not satisfied with our response, details of the relevant external escalation route are published here once confirmed.
This document is a working version. Company and regulatory specifics are added once verified by the pharmacy team.